+33 1 76 500 606 - URBAN360 Store 2 rue du Cygne, 75001 Paris
FAQ 2017-10-03T17:52:46+00:00

FAQ

Handling Precautions 2016-01-26T15:16:09+00:00

Precautions

Always wear gloves and equipment protection. After a full recharge, never start your journey with a descent: Drive at least 300 meters on flat or mounted surfaces before starting your first run. Indeed, the battery is only charging downhill when not full.

Always be attentive to your Solowheel: when it rears back, slow down. If it vibrates back and forth, descend.

Practical advice in town

Always leave one meter distance between parked cars or walls and you. If this space can not be held, slow down.

Escalators: keep Solowheel under a foot, perpendicular to the direction of the escalator to avoid falling to the bottom step. For starters, take it to hand.

Phone: use a wind headset as the wired headset that came with the iPhone.

Pigeons: slow down to 10 km / h to avoid crushing them, because they do not get along well the Solowheel.

Maintenance, after-sales service 2017-10-03T17:52:47+00:00

Delivery

Available in stock, deliverable within 2 working days in France, 3 days in neighboring countries, 5 days in overseas territories. The dispatch is followed in packages with insurance.

Ready to use

The Solowheel comes fully assembled with the inflated tire. You just need to charge the battery.

Upon receipt of my Solowheel

  • Save the box: this will be very helpful in case of a return by mail
  • Check function: hold the Solowheel vertically and then turn it on: the footrest should be positioned horizontally
  • Put in charge

In case of failure

Just contact Solowheel Europe by email describing the failure. Our technicians will remind you and solve your outage by phone. If the problem persists, please return your Solowheel in our authorized service center. We back you within a week.

Failure rate found to date: 1%, which is extremely low, usually a simple exchange charger.

www.solowheel.eu workshop

In case of puncture

You have three options:

  • Change the tire yourself by following the user’s guide, or the video below
  • Take him near you in a store / authorized repairer
  • Email our authorized service center

Warning: the Solowheel air tube of 16″ is specific. Short valve, thick rubber, and it makes sense. The valve must be facing up when you mount the tube in the tire. To be sure, inflate slightly the new tube, then deflate it for the set up.

www.solowheel.eu tube mount

Warning: use a pump (vertical for example) having a flexible pipe to the expansion valve metal Solowheel. Indeed, if you pump with a rigid pump connection, you’re going to swing the expansion valve, which will eventually break the valve

(verticale par exemple)

Why spending time to learn? 2017-10-03T17:52:47+00:00

To receive daily urban transport best suited to local trips. Comparison with other learning:

  • The ski schools form in 20 hours a discipline of pleasure practiced 10 days per year

  • The driving school form in 30 hours on average (excluding traffic code) for a vehicle used sporadically 100 days a year by city dwellers.

  • The Solowheel training is 1-3 hours for 300 days of use per year by combining pleasure, utility, and sociability!

A pleasure of learning

Moreover, the learning process is totally progressive, and it quickly becomes a pleasure. Although one can doubt at first, you soon realize that by learning the Solowheel, we can not fall. When one is destabilized, it just raises a foothold. This makes learning more effective and simpler than snowboarding or surfing, where the slightest fall ends in land or in water. Thus, on Solowheel, you easily step it without burning out, and we are fascinated by each new test progress.

Regrets disappear quickly

In the beginning some people regret the lack of handlebars to keep the Solowheel, but in the second session, users do not show more interest. Similarly, some will find hard foams against the calves in the first moments, but again, this is due to the tension linked to the high concentration during the first laps.

Learning in 4 exercices 2016-01-26T15:08:28+00:00

Exercise # 1: to feel the acceleration / braking

  • Work alongside a ramp to keep you
  • Place the first foot in the middle of the footrest (each end should extend equally)
  • Bend your leg so as to have the upper half plated red cushion
  • Put the foot on the second Solowheel
  • First, although the pinch with red cushions calves so as not to lose the Solowheel
  • No advance: upright posture, legs slightly bent, look at the horizon

Then run back before the movement by slightly tilting the complete body (it should fall forward or backward, which is equivalent to pressing the toes or heels).

Exercise # 2: to move forward / stop

  • Put the 2 feet on the Solowheel
  • Let yourself fall forward, looking at the horizon
  • Try to join a wall or pole at a few meters
  • Whilst arriving tilt the body back to use the brake
  • If you capsize on the way again
    Repeat the process several times
    More and more, you will travel 1 meter, 2 meters, then 4, then 8, then you won’t reach the earth anylonger

Exercise # 3: To start

  • Put one foot well placed on the Solowheel

  • Fold the other footrest

  • Scoot with the tip of the second foot, keeping the Solowheel perpendicular to the ground and following a straight path; for this, let yourself fall slightly forward in order to seek balance

  • Rotate shoulders slightly with the head looking in the direction you want to go

More and more you can rotate harder to turn

Exercise # 4: to turn

Rest regularly, the time that the neurons are shaped correctly to save the learning process in your brain. After three days at a rate of one hour a day, you will start a walk without holding somewhere. After one week for an hour a day, you know perfectly to turn and slalom.

Accuracy ! These are the time limits for the totally uninitiated vehicles without handlebar, learning is on average faster than one hour a day during a week.

Current regulations 2017-10-03T17:52:47+00:00

Where can I roll Solowheel ?

In France, the strictly speaking Coding doesn’t exist yet. At the actual time, the Solowheel follows a review of the Ministry of Transport in 2003 equating Segway to a pedestrian and thus allows to travel on sidewalks and pedestrian areas at the walking speed. Use of the Solowheel is therefore a subject of the rules of the Code of the Road of pedestrians.

The future: a new codification of the Highway Code

A new category of vehicles should be soon added to the Highway Code: they are moving vehicles, the category to which Solowheel belongs. A first codification intended for public service missions was forwarded to the State Council by the Directorate for Road Safety and Traffic in early 2012 and its implementing decree announced in the month of March of that year according to follows:

Proposed Order (as a project, this text may be subject to change):

Definition of the Moving engine with Article R-311-1
Scope of application: use during public service missions
Principles of traffic: traffic on the sidewalks at walking pace and the limited ways to 50km / h
In an emergency assimilation to the regime of general interest priority vehicles (in cases justified by the urgency of their mission and provided to use special detectors)
Wearing a helmet and high visibility vest
Mandatory detention of driving license
Initial training requirement by the employer or by the manufacturer

At the end of this period of experimentation, the text could be extended to all other forms of use.

A European consensus was created, supported by the European Community, and most European countries have already legislated in the sense of a hybrid multimodal use:

On cycle tracks where they coexist perfectly with the bike (speed and similar performance, environmental friendliness)
On the pedestrian areas, limited-speed (6km / h)
On the floor (like a bike – oversized)
Wearing a helmet is always advisable but not made mandatory in different codifications in force.

Is it safe on a Solowheel ? 2017-10-03T17:52:47+00:00

Indeed, the Solowheel has:

  • a tire that offers an incomparable comfort and grip for a motorised vehicle of this weight
  • a single wheel system stabilised much more manoeuvrable than long skis
  • a speed limit of 20km / h to avoid drop or bump at high speed, while offering excellent feel accelerations / decelerations. If you lean more foreward at 20km / h, the machine begins to pitch backwards. This feeling can be learned in one hour, so that you never exceed the speed limit.

Thus, safety in Solowheel is much better than other widely used vehicles such as:

  • scooter rigid wheels (wheels don’t grip well and can get stuck in the gaps on the ground)
  • skateboarding (which has no brake)
  • skating (of which the use of the brake is complex in emergency)
  • skis (which do not have an integrated brake)
  • bikes in general (which must run on the avenues without cycle tracks, grazed by buses and cars)
  • Fixie bikes in particular (whose brake with back is inefficient)

No handlebars, it looks dangerous!

In fact, the reality is exactly the opposite. When a scooter or Segway strikes a curb, the machine toggles, handlebars just get caught so that you land on the hands. On Solowheel, you are projected vertically on your feet, and you run to catch your inertia.

What is a Solowheel? 2017-10-03T17:52:47+00:00

The Solowheel is 100% electric. This is the only carrier powered with a unique patented stabilized gyro wheel. Making it the lightest (11 kg) and most compact of all motor vehicles worldwide. The Solowheel can be transported and stored anywhere. The Solowheel provides a convenient and fun transportation experience, giving the feeling of “slide on the ground,” near the hoverboard in the movie “Back to the Future.”