The site Solowheel Europe is the property of VINTIVE company, whose head office is located 12-14 rue Cooler, 75013 PARIS (SARL capital € 15,000, RCS Paris B 504 486 457, VAT number FR05504486457).

These general conditions of sale are intended to govern the contractual relationship between VINTIVE society and the end customer site user Solowheel Europe. Any order placed on our site implies acceptance thereof, which are intended to lay down rules on sales and the rights and obligations thereunder.

The contract of sale of property purchased on the site consists of general terms and conditions applicable at the time of the order and the purchase order. You are invited to read these before confirming your order. Furthermore, you acknowledge that you have full legal capacity to engage you under these terms and conditions.

Site Applications
The essential characteristics of products and services offered for sale are presented on the site. The photographs, texts and data sheets (provided by the manufacturers and manufacturers) are the property of Solowheel Europe.

Validity of offers to sell
Our product offerings and prices are offered for sale over defined time periods. For products not available in stock in our warehouse, an average delivery time is shown on our product sheets, our offers are valid subject to availability from our suppliers.

When ordering a product unavailable, you will be informed via your client account available on the website and / or email promptly. Furthermore, if the lead time does not suit you, you can change your order by contacting our customer service.

Product Price
The prices listed on the site Solowheel Europe are in Euros and do not include shipping costs. They can be changed at any time without notice. At this price, it should be added transportation costs calculated based on the nature of the items ordered and the selected carrier. Shipping costs are specified in your cart at the end of the selection of different products, and are recalled in the summary of the command that precedes the validation.

In the case of a carriage on the spot, with participation of 15 € is requested logistics costs you. This fee covers the preparation of products and send to the requested withdrawal point.

Special feature: the price of shipping by Chronopost for Guyana corresponds to that applied to the destination territories.

The prices are those applied at the time of ordering the supplies last and subject to typographical error or modification of the French VAT rate. Any change in this rate would be reflected immediately on the sale price.

All orders will be charged all taxes (TTC) except for orders destined for overseas territories to be billed excluding taxes. Outside the European Union or in the overseas territories, and according to the laws in force in the delivery area, fees and customs duties and taxes may be claimed by them to the Customer.

Under an order with tax exemption (subject to special conditions), VAT is refunded by check or bank credit card at receiving documents to return. The VAT refund procedure is only possible for orders in our withdrawals withdrawn points.

Some products may receive an offer “Free Port”. The port is then only available for shipment to Metropolitan France and the least expensive carrier for the delivery of such products (unless otherwise stated on the site). If other products are shipped the same time, the weight of products to offer “Free Port” will not be taken into account in the calculation of shipping costs.


1. Operation
To submit an order, you need to login first. For this, you fill as indicated provided to you online, a form made available where you do include the information needed to identify you, including your full name, phone numbers, addresses and e-mail and addresses billing and delivery.

Then you definitely submit your order by clicking the “Submit Order” button to show your commitment and acceptance of general conditions of sale. From that moment, the order is recorded, and an order number is communicated to you and confirmation on the screen and / or email. The data recorded by the company VINTIVE constitute proof of the nature, content and date of the order.

2. Control Change
When ordering changes after online validation, you are invited to contact our customer service by mail or by phone in the section contact us.

No modification or cancellation of order is possible for products not in the catalog or supplied on request. No unilateral cancellation of a professional order will be accepted without the agreement of the VINTIVE society. Though, if the buyer cancels the order, taking account of the cancellation will result in an indemnity fixed at 10% of the amount TTC of the order and the acquisition of deposits paid. Orders booked with carrying on site (delivery) are not cancelable after the deadline of 15 days after they become available.

Billing includes the retail price of each product with VAT, if applicable, the amount of VAT calculated on the total HT and included in the total tax.

3. Purchases as a professional
To order for professional use, you are asked to register on a business account and enter your VAT number if applicable. VINTIVE The company shall not be held liable for any damages whatsoever (late delivery, downtime due to power failure …) on the company’s business.

4. Transaction Security
In order to secure transactions on our site and to fight against fraud credit card, the information transmitted in connection with your order is automatically analyzed by the company EUROPE RENTABILIWEB to determine the maximum level of reliability.

That is why we are likely to ask you, by email, to justify your identity and your home, this in order to protect you from fraudulent transactions. Through these justifications, we guarantee better security, by ensuring that you are the owner of the card used.

In the case of orders by check or transfer, proof of address corresponding to the order and check the carrier can also be requested, always to ensure maximum transaction security.

VINTIVE The company reserves the right to request a cashier’s check or wire transfer as part of the validation and processing of your order, to ensure the quality and safety of your package.

Fashion regulation

1. By credit card:
(Carte Bleue, Visa, Eurocard, Mastercard accepted in France). The validation of your order by credit card is mandated to pay the price including all taxes of the order. You are charged until the time of preparation for shipment of your order or assembly by passing it (if you chose this option).

Thanks to the SSL encryption protocol, you are redirected to the payment interfaces Be2bill company to register your bank details.

The company Solowheel Europe provides the payment system by 3D Secure authentication to enhance the security of your online shopping. Upon payment, your bank verifies the identity of the card holder before validating the transaction. This service is offered by your bank. The authentication procedure to follow is specific to each bank (date of birth, code received by sms, email …), so be sure to check the operation of your credit card with this system prior taking advice from your bank. If unable to validate the authentication or three authentication failures process, our system will redirect you to another means of settlement.

At the end of the transaction, a payment certificate is issued by the company after Be2bill record bank information. It is your responsibility to keep this certificate as proof of entry on the transaction.

VINTIVE The company has no access to confidential information relating to the payment by credit card, in accordance with the regulations.

2. By bank transfer
Simply choose this payment method on the payment form during the checkout process. The banking information to make the transfer are provided in the confirmation email of your order.

The order processing starts upon receipt of the transfer. If it failed within ten days, the order is canceled.

3. By check or money order:
– This payment method is inaccessible to orders exceeding € 500 and as part of an initial order. Similarly, if the date of your first order is less than four months, payment by check will not be offered at the payment stage. Our services also reserve the right to request a payment by bank transfer.

– You send a check, payable to VINTIVE SA, to settle the amount TTC of the order (including postage) to the back of which is noted on the order number and a proof of identity and / or proof of address and order details to:

Solowheel Europe – VINTIVE
12-14 rue Cooler
75013 PARIS

– For payment by money order, you contact the post office to make the payment of your order. Upon receipt of the mandate, it will be treated by our services and you can follow the progress of your order directly to your customer account.

The processing of your order starts on receipt of payment only. If it failed within ten days, the order is canceled.

Order Processing Time
When the item ordered is available in stock, the processing time of an order (validation, payment and preparation) before shipment is about 2 working days for orders placed before 13:00 and after three days. This deadline also applies to orders to withdraw our withdrawals items (no stock on site).

In case of force majeure or exceptional events (natural disaster, epidemic, strike, lockout, etc.) delaying or prohibiting the delivery of goods, VINTIVE company is relieved of all responsibility. In all cases, delivery within the deadlines can intervene only if you update your obligations to the company VINTIVE. If an order includes a service (assembly, system installation, update bios, …) then it takes an additional means within a week after the payment of the order made.

Any order cancellation, for whatever reason, and accepted by the Company entitles the VINTIVE one refund of amounts paid. No compensation on cancellation may be requested.

A detailed invoice will be addressed in your package, and can be downloaded from your account. The indication of the amount of VAT makes it possible for communities, companies and professionals to retrieve it.


1. Delivery options
Delivery is at the address specified by you when placing your order. It is carried out by DHL, Chronopost, UPS or Schenker-jewel, according to your choice and compatibility with the control of the carrier. It can be made once the order is confirmed and the payment made in full (unless payment in 3 times or credit Sofinco). The bank payment centers concerned have therefore possibly given their prior agreement to pay.

Furthermore, we reserve the option to refuse delivery to certain public places where security is not assured delivery (hotels, schools, restaurants bars etc.). Indeed, it is impossible to ensure clean hands in parcel delivery to the addressee in these places. In this case, the delivery may be made pending at the post office of your choice.

The orders in carrying on site are made available to our point of carrying Nantes or one of our offices during opening hours indicated on the Points page withdrawals for a period of maximum one month from the notice of lay- provision. This period may be reduced depending on the type of material waiting (bulky). After this period the products are full ownership of the company VINTIVE. Diversion of costs may be charged in case of error in the choice of the point of carriage if your order is ready to the carriage.

In the case of a withdrawal from a seat at one of our branches after order confirmation ready for carrying a valid ID of the person empowered to make the withdrawal is required.

We offer delivery for any consignment Relais Colis in France (Corsica and Monaco included). An email is sent to the provision of the requested parcels relay. After receiving confirmation of availability, a piece of valid identity of the recipient of the parcel will be compulsorily present for the withdrawal of parcels to the relay.

Parcels pending relay point are made available for withdrawal for a period of 14 days to the requested times over. After this period, the packages make us return and forwarding costs may be charged to the holder of the corresponding customer order.

2. Shipping Time
Once your order is shipped, the delivery time varies depending on the selected carrier and the destination:

-1 Days for UPS shipments and Chronopost in France (Monday to Friday – exceptions UPS may exist in some departments, refer to the UPS site). Expect 24-48 overtime for delivery in Corsica and Belgium.

-2 Days around for UPS shipments to Belgium.

-2 Days for Colissimo shipments in mainland France (possible delivery Saturday), count 24-48 overtime for delivery in Corsica.

-2 To about three days for parcels over in shipments to mainland France (count additional 24 to 48 hours for Corsica)

-3 To 4 days around for Chronopost shipments in the overseas territories and for UPS shipments in the DOM (allow 3-4 additional days for delivery about St Pierre and Miquelon).

Approximately -10 days for Colissimo shipments in Belgium.

-2 To 4 weeks or for Colissimo shipments in the DOM.

3. Receipt of the order

During the presentation of the package by the carrier, it should be present to allow a delivery in the best possible conditions. The transport does not include delivery to the remaining floors for approval to the driver.

Upon receipt of the goods, you should immediately check the status of the package and its contents in the presence of the carrier (whatever it is). If an anomaly (damage, damaged package, broken product), you must specify detailed reservations on the delivery note and confirm them within three days by email or letter to the company VINTIVE or by registered letter addressed the carrier itself.

By signing the delivery note, you accept the products delivered in the state without reservations upon receipt, no claim for sudden damage during transport will be accepted. It is your responsibility to carry out all checks and make all reservations detailed the arrival of equipment in order to exercise, if necessary, all recourse against the carrier.

Late payment
If you are a professional: pursuant to Article L. 441-6 of the Commercial Code, late penalties are due on the day following the settlement date on the invoice where the sums due are paid after this dated. The rate of these penalties is equal to three times the legal interest rate. The acceptance of your order automatically results in case of late payment, plus the application of a late fee billing administrative costs occasioned by the delayed recovery of the invoice.

If you are an individual: any regulation after the scheduled payment date during the transaction may result in billing to penalties without any prior notice being required. The rate of these penalties is equal to three times the rate of interest Legal. The acceptance of your order automatically results in case of late payment, plus the application of a late fee billing administrative costs occasioned by the delayed recovery of the invoice.

Whatever the nature and status of our customers in the event of late payment, the billing of late fees and administrative costs incurred do not exclude the possibility for the company VINTIVE to seek additional damages. Finally the buyer whatsoever can ever on the grounds of a complaint made by him, retain all or part of the amounts owed by him or offsetting. If recourse through litigation, VINTIVE the company will be entitled to claim reimbursement from the buyer expenses related to the lawsuit.

Returns Policy

1. Modalities for exercising the right of withdrawal
As of the date of delivery of your order, if you are an individual, you have a period of 7 days to exercise your right of withdrawal by returning the package within that time (Consumer Code art. L121-20 ) and a full refund (including postage or carriage logistics costs on site), in the case of a full return of your order, excluding payment of administrative fees in three installments by credit card.

Freight forwarding fees by carrier to the warehouse VINTIVE that you pay.

However, the products returned incomplete, damaged, worn or soiled are not included. Similarly, for hygiene, and used the earphones of headphones are not included.

In the case of a settlement of your credit control by Sofinco, your total withdrawal request from your purchase will be sent to the credit agency to cancel your file.

The withdrawal period is not applicable to sales made to our agency Nantes immediate withdrawal of material.

In order to facilitate the proper management of returns in the withdrawal period, you can first obtain a return number from us by completing the refund request form on your account or by contacting our Customer Service. An email is then sent to you explaining to your order removal proceedings. This formality is not precedent on the backfill time the parcel within 7 days after delivery.

2. Restrictions on the right of withdrawal
Pursuant to Order No. 2001-741 of 23 August 2001, the withdrawal period does not apply to:

– In the consumables if their packaging is unsealed.

– In the products supplied on request.

– For special orders (excluding references catalog).

Warranty and after-sales

1. Scope of warranty
All products sold in Europe Solowheel are guaranteed a return to the workshop year VINTIVE warehouse for return by carrier (from the date of the invoice), except for products sold in the “Clearance” which the warranty is one month, and batteries (6 months).

Some manufacturers directly support the warranty and must be contacted by yourself (contact information at the request of return on our website).

Some products require referral to the manufacturer by the end customer has a warranty card in the packaging of such products. The contractual guarantee offered by Solowheel Europe is under reference condition of this warranty card to the manufacturer within the time specified on it after receipt of the goods.

Any guarantee of over 1 year and proposed by the manufacturer must be taken over by the latter.

Any intervention VINTIVE society beyond the first year of warranty at its discretion. If supported by the guarantee VINTIVE society, beyond the first year, transport costs and intervention you may be charged by having you first notified of the exact amount and detail of this intervention.

Depending on the product and date of purchase, the management of the repair is done either by VINTIVE company or by the manufacturer directly. For all products sold in our website, the guarantee conditions of the manufacturers supplied with the products are applicable in connection with these guarantees.

This warranty does not cover damage resulting from accidents, misuse or assembly (motherboard twisted pines for example), neglect or significant change in appearance (all returned product with the serial number label missing or torn can be placed out of warranty) or operation of the equipment returned. Any material showing signs of shock or even slight overheating rendered void the warranty. These operations are the responsibility of the user and can cause risks to the security of goods and people. In the case of a possible return to the manufacturer for repair estimate of guaranteed off equipment, administrative costs and postage may be charged for the return of material in case of refusal of the requested quote.

2. Conditions of exercise of the warranty
Any return of goods, excluding the withdrawal period, requires our prior agreement and obtaining a return number issued to you, it must be very clearly written on any returned package.

You are therefore invited to request a return on your personal space, an email tells you when the referral procedure for the defective product.

The return of goods is at your cost and risk. Products returned by carrier without physical protection or poorly protected will not benefit from the guarantee, as well as products damaged, worn or soiled. It is your responsibility to ensure protect and ensure the products returned or during transport.

It is your responsibility to keep packaging and accessories supplied with the product and any labels on the product or its packaging, and are necessary to qualify for the warranty.

Any necessary data backup must be performed by you prior to the return of the equipment. Solowheel Europe in any way guarantee the data contained on the material, nor its recovery. Solowheel Europe can not be held responsible for any loss of data on a hard drive or media.

3. Legal safeguards
According to the Consumer Code, the provisions hereof may not deprive the consumer of the legal guarantees of conformity and hidden defects:

The legal guarantee of conformity (Articles L.211-2 to L.212-1 of the Consumer Code): The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also answers the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility.

The action resulting from lack of conformity lapses two years after delivery of the goods.

The legal guarantee against hidden defects (Art 1641 to 1649 of the Civil Code.): The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or which decrease this use that the buyer would not have acquired, or would have paid a lower price if he had known.

The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect.

4. Special features
Pursuant to Ordinance 2005-136 of 17 February 2005 and Article R211-4 of the Consumer Code, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold or the service rendered. This clause is applicable only in case of full payment of the order.

The VINTIVE company is not the producer of all products featured within the meaning of Law No 98-389 of 19 May 1998 concerning liability for defective products.

VINTIVE The company ensures the warranty on any product returned promptly. However, if the repair requires the return of the product to the producer, it can not be held liable for any delays due to the producer. Second, after-sales VINTIVE the company chooses the carrier responsible for delivering the goods to the customer.

In the case of SAV returns available to our agencies, these are made available to you at the usual opening times for a period of three months from the notice of availability. After this period the products are full ownership of the company VINTIVE.

In case of return of functional material, a fixed basic charge and diagnostic socket is charged at the price of € 39.95 incl. So thank you to check well before any return that your problem is not due to poor installation or configuration, or due to software or hardware incompatibility. In the case where additional action is required (assembly, system installation, additional tests, …), an estimate is made on the basis of hourly € 79.90 incl.

Ownership and accountability
VINTIVE The company retains ownership of goods until full payment from you. The product property transfer occurs upon full payment. However, during the period between delivery to the transfer of ownership, the risk of loss, theft or destruction are your responsibility.

Failure to fulfill your payment obligations for any reason whatsoever, gives the company the right VINTIVE to demand the immediate return of goods delivered at your expense and risk. You agree, in case of insolvency proceedings affecting your business, to actively participate in the establishment of an inventory of goods in your inventory and whose VINTIVE company claims ownership. Otherwise, the VINTIVE company has the ability to see the inventory by bailiff at your expense. You may not resell, process or incorporate the goods delivered as of the date of the judgment declaring the bankruptcy or liquidation of your company’s assets. The VINTIVE company may not allow you to resell, processing or incorporation of goods in case of late payment. To guarantee the payments not yet made including the balance of your account in the writings of VINTIVE society, it is expressly stipulated that the rights to the delivered but unpaid goods will refer on identical goods from the VINTIVE company stock at you without any need to allocate payments on a sale or delivery determined. In case of claim, the installments paid shall be forfeited to the seller as compensation.

Confidentiality of banking information and transaction security
The site Solowheel Europe, represented by the VINTIVE company is committed to protecting your personal data and your privacy.

The company VINTIVE site owner Solowheel Europe, the company RENTABILIWEB EUROPE (RCS Nanterre B 443 222 682) for securing and credit card transactions, are the recipients of personal data for the settlement of orders. The company RENTABILIWEB EUROPE is responsible for the automated processing of this data whose purpose is to define the level of analysis of a transaction and to fight against bank fraud.

The non-transmission of these data prevents the execution and analysis of your transaction.

Contractual information is presented in French and the products offered for sale comply with French regulations.